1. Why are people sending me emails with “the most sincere wishes … from the bottom of our hearts …” and then asking me to buy their crap in the same email? Couldn’t they send me sincere wishes in one email, and buy-my-crap requests in the other? When I get these email cards, I make a mental note NEVER to do business with these people. How sincere are your holiday greetings?
2. My daughter, Gabrielle, and I had a Chick-Fil-A craving for lunch on a recent Monday. Went to the drive-through and the line was curled around the building and out into the street. Packed. Rats. So we decided to go next door to Burger King and try their “new” fries. NO ONE was in line. The restaurant parking lot was nearly empty at the height of the lunch hour. Consumer Report: The fries sucked, but not as bad as their glued-together chicken tenders. LESSON: Chick-Fil-A is kicking ass because of QUALITY. When will the others get it? In 2012, quality will trump price. Where is your focus?
3. Fast-food places serve Coca-Cola, EXCEPT when they’re owned by Pepsi. Pepsi had to buy the chain to get the business. Speaks volumes for which drink is the most popular. I can’t picture you bellying up to the bar this holiday season and ordering a “rum and Pepsi.” My philosophy has always been “don’t offer one or the other, offer both and let the customer choose.”
4. This time of year, people are traveling to see their families. They’re joyous and have visions of sugarplums. They’re excited for family dinners, reunions, returning soldiers, Christmas dinners, and gifts. Only one problem: AIRLINE TRAVEL. There is no worse service in the world. Especially at holiday time. Wouldn’t you think they’d pull out the stops? Serve cookies and milk to passengers (customers) waiting in the two-hour line to pay for baggage? Not a chance. Why? They don’t get service, and they’ll never get WOW! In 2012, service will trump price and lead to loyalty. How’s your service?
5. Next year will be better than the last few. All kinds of opportunities to cash in on. My recipe for 2012 has already been posted, but you can add to the list, and make your resolutions in February. Give yourself a month to make action plans and develop a commitment mindset. For the most part, January has never been a “resolution achievement” month. Why not just make the plan in January, and commit in February? How about this resolution: Limit yourself to five hours of TV a week. Invest the rest of your time on the Internet: to blog, master business social media and learn more about your customers and your competition. What’s your plan of achievement?