LINCOLN – Amica Mutual Insurance Co. has ranked highest in customer satisfaction on the J.D. Power and Associates 2013 Property Claims Satisfaction Study, the insurer announced Wednesday, adding that this is the second consecutive year that Amica has ranked highest in the study.
For the most recent study, Amica scored 907 out of a possible 1,000, 13 points higher than its 2012 score and 75 points higher than the industry average of 832.
“We have proven that our corporate mission to create peace of mind and build enduring relationships is more than words on a page,” Robert A. DiMuccio, Amica’s chairman, president and CEO, said in prepared remarks. “It occurs daily in Amica offices around the country.”
The J.D. Power and Associates property claims study, which is in its sixth year, measures the satisfaction of the property claims experience for customers who filed a claim for damages covered under their homeowners’ policy.
According to a release, the study examines five factors: settlement, first notice of loss, estimation process, service interaction and repair process.
“Despite increases in both the frequency and average severity of property damage in the U.S. during the past two years, the fact that customer satisfaction remains high is a testament to how diligently the personal insurance industry has responded to its customers,” J.D. Power and Associates said in a release.