Updated July 1 at 9:01pm

Assessing feedback

The Providence Business News Executive Poll is a weekly survey of 70 business leaders throughout the state, representing small and large companies in a variety of industries.

To continue reading this article, please do one of the following.

Sign up to receive Providence Business News' newsletters
and breaking news alerts.  

PBN Executive Poll

Assessing feedback


How do you usually respond to a customer’s negative feedback?

• Remain calm and try to resolve the issue – 92.59%

• Get offended and ridicule customers behind their backs – 3.70%

• Thank them for their input, then ignore it – 3.70%

People who respond well to criticism are more likely to be successful.

• True – 92.59%

• False – 7.41%

How often do you follow up with critics?

• Always – 51.85%

• Sometimes – 48.15%

• Never – 0%

How often do you share this feedback with your executive team?

• Frequently – 85.19%

• Sometimes – 11.11%

• Rarely – 3.70%

050514 Expoll, PBN Executive Poll, 29~05, , issue050514export.pbn


No comments on this story | Please log in to comment by clicking here
Please log in or register to add your comment
Latest News