Assessing feedback

The Providence Business News Executive Poll is a weekly survey of 70 business leaders throughout the state, representing small and large companies in a variety of industries. More

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PBN Executive Poll

Assessing feedback

Posted 5/3/14

How do you usually respond to a customer’s negative feedback?

• Remain calm and try to resolve the issue – 92.59%

• Get offended and ridicule customers behind their backs – 3.70%

• Thank them for their input, then ignore it – 3.70%

People who respond well to criticism are more likely to be successful.

• True – 92.59%

• False – 7.41%

How often do you follow up with critics?

• Always – 51.85%

• Sometimes – 48.15%

• Never – 0%

How often do you share this feedback with your executive team?

• Frequently – 85.19%

• Sometimes – 11.11%

• Rarely – 3.70%

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