Attention to detail keeps R.I. tech projects on track

By Rhonda J. Miller
PBN Staff Writer

Two monumental technology projects are in motion in Rhode Island. The most well-known one is HealthSource RI, the state’s health-benefits exchange that went online Oct. 1. More

To continue reading this article, please do one of the following.



GOVERNMENT

Attention to detail keeps R.I. tech projects on track

PBN PHOTO/MICHAEL PERSSON
BRASS TAX: The R.I. Division of Taxation’s new imaging machine operated by state Tax Administrator David Sullivan, right, and Daniel Clemence, the division’s chief revenue agent and head of e-government efforts.

By Rhonda J. Miller
PBN Staff Writer

Posted 11/18/13

Two monumental technology projects are in motion in Rhode Island. The most well-known one is HealthSource RI, the state’s health-benefits exchange that went online Oct. 1.

The less visible, but no less complex project is the R.I. Division of Taxation’s five-year, $25 million project, which began in May, to implement a new agency-wide computer system.

So far, so good for both.

The projects are going smoothly, with no real outages and no major issues, said R.I. Chief Digital Officer Thomas Guertin, who oversees the Office of Digital Excellence and serves as project director on major projects to integrate technology into state government.

To put it simply, Rhode Island is having none of the fiasco that happened with the Oct. 1 launch of the federal health care portal www.healthcare.gov, when millions of citizens tried to get online and the system had problems too massive to be called glitches.

“No one in the government made sure the many complex parts of the federal-health insurance website worked together properly, and testing of the complete site didn’t take place until two weeks before its Oct. 1 launch, contractors said at the first congressional hearings into the matter,” the Wall Street Journal reported on Oct. 25.

“That’s why projects of this scope are done in phases,” said Guertin. “We’ve had a successful implementation of our state health exchange, and we have two more releases, or phases, of that project.”

Both HealthSource RI.com and the Division of Taxation project called STAARS, which stands for State Tax Administration And Revenue, have individual daily project managers who report to Guertin.

“On a daily basis, we definitely feel there’s central project oversight and project management,” said Guertin,

While Rhode Island’s projects are small in comparison to having millions of Americans go online for health insurance, the Ocean State is, nevertheless, tackling some substantial tech territory and the STAARS project offers a good view into the required pacing and methodical approach for large-scale endeavors.

Next Page
Calendar
PBN Hosted
Events

Join PBN for the best networking event and party of the winter - January 15, 2015 - the Book of Lists Party at the Providence Public Library. Reserve your spot early!
  • Best Places to Work
    Enrollment is now open for the 7th annual Best Places to Work program. Winners w ...
  • Manufacturing Awards
    Applications are now being accepted for the 2nd Annual Manufacturing Awards. Dea ...
Advertisement
Purchase Data
Book of Lists
Lists
Book of Lists cover
PBN's annual Book of Lists has been an essential resource for the local business community for almost 30 years. The Book of Lists features a wealth of company rankings from a variety of fields and industries, including banking, health care, real estate, law, hospitality, education, not-for-profits, technology and many more.
Data icons
Data can be purchased as single lists, in either Excel or PDF format; the entire database of the published book, in Excel format; or a printed copy of the Book of Lists.
  • Purchase an e-File of a single list
  •  
  • Purchase an e-File of the entire Book of Lists database
  •  
  • Purchase a printed copy of the Book of Lists
  •  
    National
    Local
    Latest News
    Advertisement