Citizens, Charter One announce federal-employee-assistance plan

Citizens Bank and Charter One announced the launch of a program Thursday to assist customers who work for the federal government and have been directly impacted by the shutdown. More

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Citizens, Charter One announce federal-employee-assistance plan

BLOOMBERG FILE PHOTO/KELVIN MA
CITIZENS BANK and its subsidiary, Charter One, announced a new program Thursday to assist customers who have been affected by the federal shutdown. The program will run from Oct. 15 through Nov. 4, or until the end of the government shutdown.
Posted 10/11/13

PROVIDENCE – Citizens Bank and Charter One announced the launch of a program Thursday to assist customers who work for the federal government and have been directly impacted by the shutdown.

The program – which offers rebates on certain checking account, savings account and credit card fees; access to CDs without incurring a fee; and assistance with loan payments – will run from Oct. 15 through Nov. 4, or until the end of the government shutdown.

“We routinely work with customers to help them manage financial challenges and we also are committed to supporting local communities,” said Brad Conner, vice chairman for consumer banking at RBS Citizens Financial Group, in a statement announcing the program. “Because everyone’s situation is different, we encourage customers to call or visit us so that we can design an assistance package that best meets their needs.”

To be eligible for assistance, individuals must have been a customer of Citizens Bank or Charter One as of Aug. 15. They must also be a current employee of the federal government impacted by the shutdown and able to provide acceptable proof of federal employment.

Eligible customers may contact a Citizens Bank representative by calling (800) 922-9999 or a Charter One representative by calling (877) 242-7837.

Customers may also visit Citizens Bank and Charter One branch locations to request assistance.

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