banking

Citizens mobile apps rate highly

Citizens Bank’s iPhone app was recognized for having both the highest star rating and the highest percentage of positive customer comments in the industry, according to the report.
Posted 8/13/13

PROVIDENCE – The Citizens Bank mobile apps for Android and iPhone have received the most positive customer feedback in the industry in a study done by Xtreme Labs, according to an Aug. 7 press release from the bank.

“Citizens Bank is the only bank with the highest rated apps on both Android, with 4.5 stars, and iOS , also with 4.5 stars, platforms,” according to the Xtreme Labs study.

Citizens Bank’s iPhone app was recognized for having both the highest star rating and the highest

percentage of positive customer comments in the industry, according to the report.

“We designed our mobile apps to be simple and easy for our customers to use, and it is very gratifying

to see the value of our mobile banking offering validated…”,said Brad Conner, vice chairman for consumer banking for RBS Citizens Financial Group. “As we continue to invest in new functionality for mobile banking, we are maintaining our focus on ease of use and on providing customers with the on-the-go features that can help them more effectively manage their finances.”

USAA posted a slightly higher star rating for Android, with 4.6 stars, but a lower percentage of positive customer comments, the report found.

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