Cox launches fee-based support service

By Kimberley Donoghue
Contributing Writer

ATLANTA – Cox Communications launched a new, fee-based technical support service for personal computer users on March 7.

The Cox Tech Solutions service can help with PC crashes, home networking, virus/spyware infections, installations/configuration or questions about new applications and software, attaching new components to the computer, and Windows/Mac operating system and software error messages.

“Cox has always provided technical support for its broadband product, but we can now go beyond that to address broader computer issues that impact customers’ total online experience," said David Blau, vice president of new growth and development, Cox Communications. “With the added capability, Cox deepens its relationship with customers by becoming a one-stop-shop for broadband products and expertise.”

The service is available on a one-time case basis or through a monthly subscription; technicians provide phone, online chat and remote desktop access help.