UNTANGLING THE WEB: Wagner Lee, center, application engineer at Hexagon Metrology, instructs Albert Kolezi and Geoff Collins on programming at the company’s North Kingstown headquarters.
The best workers are often the busiest, which makes forcing them from their desks to learn – or teach – topics like conflict resolution or Occupational Safety and Health Administration compliance often seem counterproductive for employer and employee.
So it’s natural that companies and workers alike are being increasingly drawn to the growing number of online-training options that allow learning to happen at the desk instead of the conference room or some far-flung, out-of-office location.
From webinars to the wide range of programmed e-learning modules now available, digital training is now a central tool for many human resources departments and professional-development providers.
“We thought it was a much better way to get people exposed to different concepts and less expensive than sending them off to classrooms,” said Bob Richer, vice president of human resources at Hexagon Metrology, Inc, in North Kingstown about computer-training modules the company introduced two years ago. “The feedback is that the quality is high and it doesn’t take that much time.”
Utilization of digital training is especially high at large companies like Hexagon Metrology, an international maker of precision commercial-measurement equipment with a North American headquarters in Rhode Island and 650 employees spread throughout the United States.
Hexagon Metrology is in the process of launching a digital library of training materials for its sophisticated equipment and software and for the last two years has been utilizing a series of 10-minute video-training sessions covering a range of subjects through the company’s many departments.
On the external side, Hexagon is using digital training to supplement the extensive customer-training operation that goes along with selling complex machines in a variety of technical and specialized areas.
While it is no substitute for live, hands-on training with an instructor, Hexagon Metrology Director of Marketing and Communications William Fetter said take-home multimedia materials allow customers who have finished classes to go back and refer to the information when they need to.