FM Global praised by Business Insurance

By Kelly L. Anderson
PBN Staff Writer

JOHNSTON – Business Insurance magazine’s 2011 Buyers Choice Awards has named FM Global the insurer that risk managers and large insurance customers are most likely to recommend.

Johnston-based FM Global, one of the world’s largest business-property insurers, was chosen for the award based on findings from the independent research firm of Erdos & Morgan.

The criteria were based on insurers’ rankings for key service areas, including: demonstrating reliable customer service; responsiveness; communicating effectively on key customer concerns; and providing timely claims.

“Our platform is consistent around the globe,” said Tom Lawson, executive vice president at FM Global. “As a mutual insurance company owned by our policyholders, we believe we're better underwriters because we focus solely on business property insurance, understand property risk and provide clients with sound engineering solutions to safeguard their property.

FM Global deals mainly with Fortune 1000 companies and similar-size organizations worldwide. Earlier this year, a study of U.S. corporate risk managers by Greenwich Associates ranked FM Global tops in customer service, claims processing and underwriting expertise.

Also in 2011, it was named the “business favorite” for commercial property and business interruption insurance in a similar study conducted by Flaspöhler Research Group.