Paul Whalley is the vice president of Southwick, Mass.-based Whalley Computer Associates Inc. He talked to Providence Business News about his company, its services and the evolution of the technology industry.
PBN: You’re a family-owned business, is it hard to compete against bigger franchises?
WHALLEY: No. Once they hear the facts they realize that we are one of the larger Solution Providers. A few facts that help are that we rank in the largest 1 percent of all Solution Providers (SP) in North America, are the third largest Lenovo reseller in the U.S., one of the largest Dell resellers in the Northeast and grew our HP business by 200percent last year.
PBN: What sort of services do you offer your customers?
WHALLEY:Data Center Services like: Server; storage consolidation and virtualization; Unified Communications; wireless; best practice consultation and problem remediation; staff augmentation; and local, regional and nationwide technology projects.
PBN: How has your business changed since your 1979 inception?
WHALLEY:In 1979 We were a company that sold a large quantity of computers and maintained them. Today we are a highly skilled technology service organization with an engineering team that is capable of handling even the most complex projects while continuing to be one of the largest resellers of technology North America.
PBN: During that period, how has the technology industry changed?
WHALLEY:In 1979, the computer was a glorified typewriter with the ability to save and easily edit documents. Today, technology is a strategic tool that either enhances or detracts from nearly every business’s ability to compete in their industry.
The convergence of voice, video and data has increased the complexity of technology deployments and allows for the ability to be fully connected with anyone from nearly anywhere.
Virtualized servers and desktops have lowered the cost of technology, increased the availability of the systems and has dramatically lowered energy usage.
PBN: Do you have any advice for business owners, who aren’t necessarily the most tech-savvy?