From customer to employee service without a hitch

A degree in urban studies was uncommon when Jill H. Andy graduated from the University of Rhode Island in 1986. “I think there were four of us in the program,” she recalled. “My goal was to be a community planner, but for that I needed a master’s degree. And in a tough economy, planning is the first thing to be cut.” More

This item is available in full to subscribers. If you are a current subscriber, log in to continue.

Otherwise, purchase a subscription to continue.

You can also purchase this single article, if you prefer. Click here to continue.