Getting training in order – the correct order

Many companies are considering training programs for the new year. More

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OPINION

Getting training in order – the correct order

Posted 1/23/12

Many companies are considering training programs for the new year.

New budgets. New needs. New opportunities.

And most companies will concentrate on “it.” Whatever it is. More sales, a new product launch, customer service, internal operations, diversity, or whatever is “pressing.”

All of that is wrong – or should I say, out of order.

Before you train ANYTHING, before you launch any new program or initiative, ask yourself these two questions:

1. How positive are the attitudes of our people?

2. How attitudinally receptive will our people be to this training?

If the answer to “How’s our attitude?” is “not too good” or “inconsistent” or “My attitude is great, it’s everyone else’s attitude that’s the problem!” then the training will be met with resistance, and will fall short of your expected outcome.

The answer to this dilemma is very simple, yet it’s overlooked at most every company in the world: Train attitude first. Positive attitude. YES! Attitude.

Positive attitude is not a “program” or an “initiative.” It’s an imperative. It’s not the “flavor of the month.” It’s the feeling of and for a lifetime. Your lifetime.

Attitude is both foundational and fundamental. Attitude is foundational to all aspects of corporate productivity, communication and harmony. It’s the basis for what is erroneously known as morale. It’s NOT morale – it’s attitude. Low morale is a symptom – poor attitude is the problem.

Attitude is fundamental to all aspects of job performance. How much more profitable would your company be if EVERY employee (including you) had the attitude of yes?

These days attitude is easily deteriorated. Cutbacks, budget cuts, over-tasked employees, poor leadership, lower profits and increased pressure to “do more with less.” Yet attitude is virtually ignored by every company HR and training department. Why? It’s hard to measure the return on investment. Pity.

You’ve heard the expression: Attitude is everything.

Let me break it down for you so you can have a better understanding of how “everything” attitude really is:

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