IBM, Citizens announce infrastructure pact

ARMONK, N.Y. – IBM announced last week that it has signed a five-year IT services agreement with Citizens Bank, a wholly owned banking subsidiary of Providence-based Citizens Financial Group Inc., to transition its back-end technology infrastructure to a “managed-services environment.”

The agreement between IBM and Citizens will help Citizens drive greater efficiencies, improve service and lower costs, the companies said in a news release.

IBM said it will optimize the bank’s existing IT infrastructure by integrating automation and predictive-analytics technologies to standardize and streamline many of its internal IT systems and processes, including core banking applications, branch operations and online and mobile banking. This will allow Citizens to shift its IT resources to more innovative, higher-value services, IBM said.

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