By Michael Souza
PBN Staff Writer
ROCKLAND, Mass. â J.D. Power and Associates has announced that Rockland Trust ranked highest in its 2012 U.S. retail banking satisfaction study among all New England banks. Rockland Trust earned a total score of 811 on a 1,000 point scale, a 22-point increase from the previous year.
The score exceeded the regionâs by 82 points. The bank also exceeded the industry average score for ease-of-use, product offerings, problem resolution, and fee structure.
The seventh annual study surveyed more than 50,000 retail banking customers about their experiences with their provider. The study asked participants to provide customer satisfaction feedback based on numerous factors, including: account information, facilities, problem resolution and product offerings.
âRecognition from J.D. Power demonstrates that our customers appreciate and value our ongoing commitment to exceptional customer satisfaction,â said Rockland Trust President and CEO Chris Oddleifson. âEvery day, we have a team of dedicated employees who do everything possible they can to ensure we provide the best customer experience possible. Iâm proud of my colleagues, and congratulate them for receiving this prestigious award.â
Through innovative products and services such as mDeposit, Rockland Trustâs mobile banking app for smartphones featuring remote deposit, and Free Eco Checking which offers rewards for debit card purchases, Rockland Trust has focused on delivering greater convenience to its more than 125,00 retail households.
This is the latest in a series of accolades from third-party organizations for Rockland Trust. In addition to being recognized by J.D. Power and Associates, Independent Bank Corp., parent company of Rockland Trust, was named by Forbes as one of the nationâs Top 25 Healthiest Publicly Traded Banks, ranking 22nd out of 100 in the 2011 list. The bank was also identified by The Warren Group as Massachusettsâ top commercial lender for the past two years.