Keeping customers, phones connected

By Rhonda J. Miller
PBN Staff Writer

One week after the iPhone 5s came out, the Cellular Medic shop on Atwell’s Avenue in Providence had four calls about repairing the new Apple phone. More

To continue reading this article, please do one of the following.


Keeping customers, phones connected

GOOD RECEPTION: Cellular Medic was born in 2009 in Massachusetts, expanding to a second shop on Atwells Avenue in Providence in March. Pictured above are co-owners Eli Acevedo, left, and Derek Coelho with customer Raylah Philip.

By Rhonda J. Miller
PBN Staff Writer

Posted 10/21/13

One week after the iPhone 5s came out, the Cellular Medic shop on Atwell’s Avenue in Providence had four calls about repairing the new Apple phone.

“People dropped them,” said owner Derek Coelho, whose goal is to minimize that potentially nerve-wracking time of being disconnected from a smartphone. “Our goal is to get people in and out in an hour,” said Coelho.

Timing is everything at Cellular Medic – more exactly, part of everything that represents traditional measures of good business.

“We provide fair, honest, reliable and fast service. We’re the type of business that if we repair your phone today and you have a problem six months down the road, if you’re in the system with the same phone, we’ll give you a discount because you’re a repeat customer,” said Coelho.

“We get a lot of students. They break their phones,” Coelho said. “We have a lot of faculty come in, especially from Johnson & Wales.”

Public servants, including police officers and firefighters, also get discounts at Cellular Medic. That could be a tribute to Coelho’s first intended career – when he went to Bridgewater State University, he planned to be a police officer. Many members of family are police officers and it seemed like his natural path.

Then he got married and had a child. Having a child made coming home every evening jump to the top of his priority list.

Coelho worked in construction for 10 years, until the company he was working for downsized in 2009.

“I wanted to do more with my life, but I wasn’t sure what it was,” said Coelho. “So I stayed home for six months to figure out what I wanted to do.”

Not knowing it would be a move that defined his career path, Coelho bought an iPhone off Craigslist. He had a problem with it, so he went back onto Craigslist to find someone to repair it.

“I went to the guy’s house on a Friday night and he replaced the battery and the speakers,” said Coelho. “I was in and out in 10 minutes and he charged me $80. I noticed there were four other people in his kitchen waiting to get their phones fixed.”

Suddenly, a bolt of entrepreneurial lightning struck.

“I want to do that,” Coelho thought.

Next Page
PBN Hosted

Join PBN for the best networking event and party of the winter - January 15, 2015 - the Book of Lists Party at the Providence Public Library. Reserve your spot by December 31st and get a holiday gift from PBN!
  • Best Places to Work
    Enrollment is now open for the 7th annual Best Places to Work program. Winners w ...
  • Manufacturing Awards
    Applications are now being accepted for the 2nd Annual Manufacturing Awards. Dea ...
Purchase Data
Book of Lists
Book of Lists cover
PBN's annual Book of Lists has been an essential resource for the local business community for almost 30 years. The Book of Lists features a wealth of company rankings from a variety of fields and industries, including banking, health care, real estate, law, hospitality, education, not-for-profits, technology and many more.
Data icons
Data can be purchased as single lists, in either Excel or PDF format; the entire database of the published book, in Excel format; or a printed copy of the Book of Lists.
  • Purchase an e-File of a single list
  • Purchase an e-File of the entire Book of Lists database
  • Purchase a printed copy of the Book of Lists
    Latest News