Do you think good manners make for good business?
• Yes, they indicate a level of professionalism – 100%
• I don’t think they matter as much as the content of the communication – 0%
When screening potential employees, do you take into account how polite they are?
• Yes, it shows how they’ll represent our business – 97.2%
• No, it’s not always an indicator of whether they’ll get the job done – 2.8%
Do you think electronic communication has made interacting with clients less formal?
• Yes – 66.7%
• No – 5.6%
• Sometimes – 27.8%
In which areas are good manners most important?
• Sales – 97.2%
• Marketing/public relations – 86.1%
• Human resources – 86.1%
• Operations/Finance – 72.2%