Business Excellence Awards
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In a decade that has seen too many layoffs and company closings, job security may well be among the best things about working at Amica Mutual Insurance Co.
The Lincoln company has had no staff reductions in recent years. Robert A. DiMuccio, the chairman, president and CEO, commented on that record with understatement: “We’ve been here 107 years. We consider ourselves a stable company.”
Of course, stability would mean less if work at Amica failed to provide rewards. The company makes sure its 3,130 employees want to stay on the job by offering fair compensation, generous benefits, opportunities to advance, job satisfaction and a sense of community.
“We’re a service-based company,” said Paul Pyne, Amica’s chief operating officer. “Our mission is providing peace of mind. Our employees are the ones who accomplish that. They take the time to know customers as individuals, to determine which products would be best for them. To build that peace of mind, we’ve developed an employee-centered culture.”
The result is that employee turnover at Amica is half the average rate for the insurance industry. “The average length of time our employees have been with us is 12 years, but we have a number of people who’ve been with us more than 25 years,” said Jill Andy, senior vice president of human resources.
Longevity is so valued at Amica that when a staff member reaches that 25-year milestone, his or her name is engraved on a brick, to be displayed near the fountain on the company campus. Amica offers reduced schedules for older employees who are contemplating retirement but would prefer to remain in the workforce at fewer hours. Amica also rehires some retired employees on a part-time basis.
Working at Amica offers some soul-satisfying dividends, Pyne said. “When you read about the tornados that caused so much destruction in Oklahoma, you’re reminded that you’re involved with an organization that helps people recover from such disasters,” he said. “It’s rewarding to help people through a difficult time in their lives.”