National Grid R.I. recognized as outstanding midsize utility

NATIONAL GRID'S Rhode Island electric distribution business was recognized on Nov. 18 by PA Consulting Group Inc. with its Outstanding Midsize Utility award.
NATIONAL GRID'S Rhode Island electric distribution business was recognized on Nov. 18 by PA Consulting Group Inc. with its Outstanding Midsize Utility award.

PROVIDENCE – National Grid’s Rhode Island electric distribution business received PA Consulting Group Inc.’s 2014 ReliabilityOne Award for Outstanding Midsize Utility on Nov. 18.

This is the first year that PA Consulting Group expanded its ReliabilityOne program to recognize the best midsize investor-owned utilities in the country. To be eligible for this recognition, a utility must deliver a reliability performance ranked in the top 95th percentile.
“This honor is an affirmation of our commitment to build the utility of the future to meet our customers’ needs today and going forward,” Timothy F. Horan, president of National Grid Rhode Island, said in a statement. “We will continue to work tirelessly to provide our customers with the service they expect and deserve.”
All midsized utilities operating electric delivery networks in North America are eligible for consideration for the Outstanding Midsize Utility award.
The selection of provisional recipients is based primarily on system reliability statistics that measure the frequency and duration of customer outages. After provisional recipients are selected, each company undergoes an on-site certification process which provides an independent review and confirmation of the policies, processes and systems used to collect, analyze and report a company’s reliability results, according to information from National Grid.
“Utilities are on the doorstep of a technological leap that will set new expectations for how companies handle reliability and, really, all aspects of their business,” Jeff Lewis, PA Consulting Group’s ReliabilityOne program director, said in prepared remarks. “National Grid in Rhode Island has shown a commitment to reliability that will serve as a cornerstone for its customers as new advances are adopted to further improve response and restoration times.”

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