Do you believe in making New Year’s resolutions?
• Yes – 79.2%
• No – 20.8%
If so, do you plan on setting any goals at the office this year?
• Yes – 70.8%
• No – 25%
• Doesn’t apply – 4.2%
What areas of your business will you focus on most in 2013?
• Customer service/retention – 34.8%
• Customer development – 21.7%
• Sales – 17.4%
• Other – 26.1%
Did your company fare better or worse than in the past?
• Better – 62.5%
• Worse – 20.8%
• About the same – 16.7%