What’s your immediate reaction to an unforeseen problem?
• Determine its cause – 61.5%
• Contain whatever damage there is – 26.9%
• Talk it out with co-workers 7 – 7.7%
• Google it – 3.8%
In your opinion, which of these options is a good first step to solving a problem?
• Stop whatever was causing the problem – 61.5%
• Put together a team to find potential solutions – 34.6%
• Determine who is responsible – 3.8%
Do you ever disengage from a problem before resolving it, i.e. take a walk, sleep on it, etc.?
• Yes – 80.8%
• No – 19.2%
Do you think reoccurring problems are a sign of:
• A problem with the system/procedure – 50%
• Bad management – 23.1%
• Wrong people in the job – 15.4%
• Poor communication – 11.5%
