Survey: Arpin ranked No. 2 by relocated customers in U.S.

Arpin Van Lines was ranked second among the top three household goods carriers in the 20th annual Nationwide Relocating Employee Survey. More

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Survey: Arpin ranked No. 2 by relocated customers in U.S.

COURTESY THE ARPIN GROUP
ARPIN VAN LINES HAS been recognized for excellent customer service by the 20th annual Nationwide Relocating Employee Survey, conducted by Trippel Survey & Research.
Posted 8/29/14

WEST WARWICK – Arpin Van Lines, a division of The Arpin Group, was ranked second among the top three household goods carriers in the 20th annual Nationwide Relocating Employee Survey. The survey is conducted by the independent research firm, Trippel Survey & Research, with the rankings based on customer satisfaction.

“The results of these surveys are very encouraging, especially considering that as a family-owned business we are being rated against the some of the largest moving companies in the world,” said Bridget Ritchie, executive director of global business development for Arpin Group in a release.

The survey collected data from more than 7,000 recently-transferred employees (representing 91 companies) over a one-year period, which ended June 30. Employees who were surveyed were given a standard set of questions and ranked their experience with the relocation service firm that they used on a 10-point scale (10 being the highest in satisfaction).

In addition to finding high customer satisfaction among Arpin Van Lines customers, the report also found that Arpin Van Lines has had a steady increase of customer satisfaction over the past seven years.

This year’s high scoring firms in the five ranking categories were:

  • Household Goods Carriers: Budd Van Lines, Arpin Van Lines and Allied Van Lines

  • Relocation Management Services Companies: N E I, Weichert Workforce Mobility, Altair Global Relocation

  • Mortgage Providers: Quicken Loans, CitiMortgage and Chase

  • Spouse/Partner/Family Services: Ricklin-Echikson Associates

  • Temporary Housing Companies: National Corporate Housing, Nomad Temporary Housing, Oakwood Worldwide and SuiteAmerica

All of the companies listed had to fit two criteria: there had to be responses from at least 100 transferees, and they had to collectively work with at least five corporations.

Trippel Survey & Research, LLC is an independent research firm founded in 1994 by Alan Trippel. The organization’s mission is to provide survey research and consultation for relocation professionals. The full 13-page report can be purchased at trippelsurvey.com.

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