TD Bank tops small business satisfaction in Northeast

TD Bank has been named the top bank in the Northeast for small business customer satisfaction, according to a 2013 J.D. Power study, which measured eight factors, ranging from product offerings to problem resolution. More

To continue reading this article, please do one of the following.



banking

TD Bank tops small business satisfaction in Northeast

COURTESY J.D. POWER
TD BANK led J.D. Power's annual ranking of small business customer satisfaction for the Northeast region, and was recognized for its product offerings, facility, account information and channel activities, according to a J.D. Power release.
Posted 11/6/13

CHERRY HILL, N.J. – TD Bank has been named the top bank in the Northeast for small business customer satisfaction, according to a 2013 J.D. Power study, which measured eight factors, ranging from product offerings to problem resolution.

TD Bank performed particularly well on product offerings, facilities and account information, according to results of the study released by the bank Oct. 30.

On the small business banking customer satisfaction index ranking, TD Bank earned 786 out of a possible 1,000 points on the Northeast region segment of the national study.

“We’re thrilled to be recognized by our small business customers as a leader in providing a more satisfying banking experience for our customers,” said TD Bank Head of Commercial and Small Business Banking Fred Graziano. “Our employees are focused on delivering legendary customer service and products that customers have come to expect from us.”

TD Bank moved into the Rhode Island market in 2010 and currently has seven branches, which the bank calls “stores,” located in Barrington, Cranston, East Providence, Johnston, Pawtucket, Providence and Warwick.

Other banks included in the survey that serve Rhode Island are Bank of America, which ranked sixth; Citizens Bank, which ranked eighth; and Sovereign Bank (now re-branded Santander Bank), which came in at 10th place in customer satisfaction in the Northeast region.

Calendar
PBN Hosted
Events

Two Great Programs...One Great Event. PBN's Annual Celebration of Growth and Innovation is now underway. 2014 applications are now available. Deadline August 1st.
  • Healthiest Employers
    Celebrate with the Healthiest Employers in RI on August 14th at the Providence M ...
  • 40 Under Forty
    Thank you to our sponsors and to all those who attended the 10th Anniversary of ...
Advertisement
Purchase Data
Book of Lists
Lists
Book of Lists cover
PBN's annual Book of Lists has been an essential resource for the local business community for almost 30 years. The Book of Lists features a wealth of company rankings from a variety of fields and industries, including banking, health care, real estate, law, hospitality, education, not-for-profits, technology and many more.
Data icons
Data can be purchased as single lists, in either Excel or PDF format; the entire database of the published book, in Excel format; or a printed copy of the Book of Lists.
  • Purchase an e-File of a single list
  •  
  • Purchase an e-File of the entire Book of Lists database
  •  
  • Purchase a printed copy of the Book of Lists
  •  
    National
    Local
    Latest News
    Advertisement