PROVIDENCE – Rhode Islanders have provided some of the most positive feedback on TD Bank’s Customer WOW Index among the financial institution’s Maine-to-Florida footprint, according to the bank.
“We’ve really been hitting it out of the park in Rhode Island since we got here,” said Amy Beauchamp, TD Bank retail market manager for the region covering Rhode Island and southeastern Massachusetts.
The bank has 1,300 locations, which it calls “stores” rather than branches, in every east coast state from Maine to Florida except Georgia.
“We ask customers how they felt when they came in to our store and how likely they are to recommend us. They’re telling us they’re extremely likely to recommend us to family and friends,” Beauchamp said of the results in Rhode Island.
The Customer WOW index polls about 17 customers per store every month, she said.
TD Bank moved into the Rhode Island market in 2010 and currently six “stores” located in Providence, East Providence, Barrington, Johnston, Warwick and Cranston.
The bank plans to open a seventh branch in Pawtucket in August, Beauchamp said.
Join PBN for the best networking event and party of the winter - January 15, 2015 - the Book of Lists Party at the Providence Public Library. Reserve your spot by December 31st and get a holiday gift from PBN!
PBN's annual Book of Lists has been an essential resource for the local business community for almost 30 years. The Book of Lists features a wealth of company rankings from a variety of fields and industries, including banking, health care, real estate, law, hospitality, education, not-for-profits, technology and many more.