How often does your company experience technology-related issues that impact productivity?
• Occasionally – 63.2%
• Rarely or never – 26.3%
• Often – 10.5%
Do you have a resource for technical support?
• Yes, we have an in-house resource – 62.2%
• Yes, we call someone – 35.1%
• No, we’re on our own – 2.7%
Are employees trained when there are system upgrades or new products?
• Yes, we always conduct training sessions – 73.7%
• Only when time and workload allow – 21.1%
• No, employees must learn on their own – 5.3%
How would you rate the technological equipment in your office?
• Top of the line – 54.1%
• Average – 45.9%