health care

United, physician group look to drive patient engagement

Posted 4/8/13

PROVIDENCE – Using a new website,, that integrates a patient’s medical records, health expenses and health plan information in one place, UnitedHealthcare of New England has partnered with the Rhode Island Primary Care Physicians Corp. to develop an innovative patient liaison program to help drive patient engagement and improve health care quality and outcomes.

UnitedHealthcare plan participants who see providers at Rhode Island Primary Care are automatically enrolled to participate.

With the click of a button, patients can access their latest lab results, see if they have met their deductibles, check their claims and soon will be able to schedule their medical appointments.

Under the plan, accessible to members enrolled in UnitedHealthcare’s employer-sponsored health plans, patient liaisons at the insurer collaborate with nurse care managers at the physicians’ group, reviewing a patient’s risk factors, preventive tests, services and physician-recommended interventions, to confirm that the patient is following up on those recommendations.

Participating primary care doctors will receive monthly updates on their patients, enabling them to monitor all of the care the patient is receiving.

“Rhode Island Primary Care is a leading provider of high-quality health care services in Rhode Island, and we are pleased that our health plan customers will have access to this new program that will enhance health care quality and delivery, and empower patients to play a greater role in their health care,” said Stephen J. Farrell, CEO of UnitedHealthcare Employer & Individual of New England.

“We are excited to partner with UnitedHealthcare and apply our expertise in health care innovation and patient-centered programs to improve the health of our local communities,” said Dr. Al Puerini, CEO of Rhode Island Primary Care. “Together, we look forward to enhancing patients’ health care experience by making it simple, convenient, personal and transparent.”

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