Updated January 18 at 9:18pm
Advice
156 results total, viewing 151 - 156
"It's fashionable today to talk of becoming ‘customer oriented.' Or to focus on that moment of truth when customers experience the actual transaction that determines whether or not they are completely satisfied. Or to empower frontline workers so … more
"Thoughts are things" is the title and the first words of the first chapter in the immortal Napoleon Hill book, "Think and Grow Rich." When I first read those words, in 1972, I didn't really understand what they meant – even when I read … more
Business travel was never designed to be fun. Very often you find yourself rushing to an airport, getting off in another city, jumping in a cab, going to a hotel, meeting in the hotel's conference room, jumping back in a cab, and the next thing you … more
"You can't stand out if you're trying to blend in." That's the message Sally Hogshead drives home in the updated edition of "Fascinate," her how-to handbook for making any brand impossible to resist. "In any crowded marketplace, you have to … more
A study by the Human Capital Institute found that most organizations operate at a 30 percent rate of efficiency due to poor engagement among their staff. If you consider how much more revenue a business could generate by increasing its employee … more
Everybody talks about "types" of people, in order to try to figure them out. Salespeople are all taught to mirror, model and type their prospective customers. That's a big mistake and total waste of time. The key word is harmonize, not … more
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