Advice
172 results total, viewing 11 - 20
We’ve all been in situations where we struggle with helping someone understand something. Usually we take a breath and utter (either aloud or to ourselves) “let me see how I can explain this.” This situation is an example of the curse of knowledge. more
In December 2011, The Westerly Hospital had depleted its endowment and was less than two weeks away from completely running out of money. Founded in 1925 and employing some 800 people, the hospital was and remains an economic cornerstone. Accordingly, Rhode Island Superior Court Justice Brian P. Stern placed the hospital under the protection of a court-supervised special mastership, appointing me to that role. My team and I were charged with finding a way for the hospital to remain viable, retain jobs, and continue to actively serve the health care needs of the community. Over the course of two-and-a-half years, it has been rewarding to see the end-result: an economically viable hospital. more
Here are two words that customers love to hear: “free” and “discount.” But for a small business, those words can be dangerous. more
Everyone knows that as a nation we are somewhere between overweight and obese. This is not good. more
I’m giving a 10-minute talk at Toastmasters in NYC tomorrow night. Subject? Humor – what it is, how to create it and how to use it. more
Maybe it’s just me, but several times this past week I’ve been frustrated by annoying lapses in service at businesses I frequent often. I was overcharged and promised a quick fix that never happened. I came to pick up an order and waited forever while the clerk helped someone else who’d come in after me. And in another case, my detailed explanation of how a split order should be handled seemed to mean nothing. more
David Foster, who sold his condo in Chicago last month, isn’t plugged into Capitol Hill’s political games. But he has banked the financial future of his family on Congress accomplishing at least one thing during the post-election session: Renewing the expired Mortgage Forgiveness Debt Relief Act so that he and his wife and three young children aren’t crushed by unaffordable taxes next year on the $100,000 his lender agreed to cancel as part of a short sale. more
The Catch of the Day goes to health care economist Aaron Carroll, who refutes a complaint that President Barack Obama rejected bipartisanship when he rammed through his health care law. According to the critic, Ron Fournier of the National Journal, Obama should have accepted a scaled-up version of Romneycare. more
Tactics constantly come and go in sales without making a significant impact on outcomes. On the other hand, solid strategies can make a significant difference in what happens. Here are 10 sales strategies that can have a positive influence on performance in 2015. more
Call it the condo conundrum: Demand for condominium units is rising in many urban areas nationwide, according to new real estate industry estimates, yet mortgage financing is getting squeezed for entry-level condo buyers by a key federal agency. more
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