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Depending on your industry, hard-to-deal-with clients or customers are common for many small businesses. They either seem indifferent, call at all hours or constantly question your judgment. The good news, said Andrew Sobel, a client-relationship expert, is that rather than “firing” them, the right approach can improve the situation and even turn them into loyal fans. more
Founder and President Bill Munger started Conanicut Marine Services Inc. by doing yacht repairs from the back of his truck and in the family basement. more
The line stretched across the parking lot on a recent summer night. Beachgoers and vacationers with families in tow were all hungry. more
A year before theatrical commitments to the Providence Performing Arts Center are made, President J.L. “Lynn” Singleton is busy talking to Broadway producers about the possibility of bringing openings of national tours to town. more
A new Rhode Island law strengthening safety regulations related to the sale of children’s jewelry goes into effect in November. It updates 2012 legislation passed and signed into law requiring all jewelry and charms manufactured in Rhode Island for children aged 12 and younger must meet standards set by the American Society for Testing and Materials. more
From modest beginnings – a small space in the back of Galapagos Boutique where guys could find a refuge from clothes shopping – Dave’s Coffee has turned into a major Rhode Island brand. more
A total of more than $14.8 million in Rhode Island tax credits were granted in fiscal year 2014, according to the recently published Tax Credit and Incentive Report. more
The Providence Business News Executive Poll is a weekly survey of 70 business leaders throughout the state, representing small and large companies in a variety of industries. more
Fidelity Investments volunteers, from left, Tina Sullivan, Jill Evans and Melissa Soto work at Pawtucket’s Samuel Slater Junior High on Aug. 15, during Fidelity’s second-annual School Transformation Day. They were among about 200 Fidelity volunteers who tackled a host of improvement projects, including creating a teachers room, crafting murals and building and staining wooden planters. more
Wild oysters, with their craggy shells and the natural, complex reefs they grow on, are almost just a memory in Rhode Island – 99 percent of them are gone. more
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