NEW BEDFORD – Gov. Deval L. Patrick this month joined state and local leaders in New Bedford to highlight his commitment to South Coast Rail as a key component of an investment plan to grow jobs and expand economic opportunity in the region. more

The Providence Business News Executive Poll is a weekly survey of 70 business leaders throughout the state, representing small and large companies in a variety of industries. more

Last week, I promised the answers to why lousy service occurs and how to fix it. If you didn’t read part one, stop now, and go here: http://www.gitomer.com/articles/View.html?id=16282 more

Clients treated by friendly and informed customer service reps are less likely to experience financial stress, according to a survey by Toronto-Dominion Bank Group. The survey of 1,500 of TD Bank’s customers also found knowledgeable advice a key factor in being satisfied with the banking relationship. more

Paul Tobak has been named a broker associate in the Newport office of Lila Delman Real Estate. more

Michelle Antonucci has been appointed regional sales manager of Cornerstone Group’s payroll services division. more

Dave Fallon has been named “All Things Considered” host on Rhode Island Public Radio. more

Jeremy Brayer has been promoted to senior accountant at Sullivan & Co. more

BOSTON – Most Massachusetts gas stations are pumping fuel at the proper octane levels and the vast majority of stations are adhering to signage regulations, according to the Mass. Division of Standards. more

Laura Meade Kirk has been named associate director of communications at Rhode Island College. more