Management
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Listening to the sound of feedback
Small-business owners hear it all the time: To find out how your business is doing, including what people like or don’t like and what you need to adjust, ask customers for feedback. But your quest for feedback can either produce a magic elixir or simply be an annoyance to customers and prospects, depending on how you do it. more
10/8/12
Child care and work
The Providence Business News Executive Poll is a weekly survey of 70 business leaders throughout the state, representing small and large companies in a variety of industries. more
12/31/69
Is the customer always right?
The Providence Business News Executive Poll is a weekly survey of 70 business leaders throughout the state, representing small and large companies in a variety of industries. more
12/31/69
Businesses investing in future hires
At Grainger Inc., a national industrial-supply distributor, the work is all about customer needs. Lately, that goes far beyond making sales and filling orders. more

By Rebecca Keister
PBN Staff Writer | 10/15/12

Gauging performance
The Providence Business News Executive Poll is a weekly survey of 70 business leaders throughout the state, representing small and large companies in a variety of industries. more
12/31/69
Survey: Cash is king for many companies
The expression “cash is king” has perhaps never rang truer than today, with companies holding onto more money than in years past, according to a recent national survey. more

By Michael Souza
PBN Staff Writer | 10/29/12

Tech troubles
The Providence Business News Executive Poll is a weekly survey of 70 business leaders throughout the state, representing small and large companies in a variety of industries. more
12/31/69
A salary situation
The Providence Business News Executive Poll is a weekly survey of 70 business leaders throughout the state, representing small and large companies in a variety of industries. more
12/31/69
An eruption of disruption
The Providence Business News Executive Poll is a weekly survey of 70 business leaders throughout the state, representing small and large companies in a variety of industries. more
12/31/69
Managing your mistakes
The Providence Business News Executive Poll is a weekly survey of 70 business leaders throughout the state, representing small and large companies in a variety of industries. more
12/31/69
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