Management
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Gauging performance
The Providence Business News Executive Poll is a weekly survey of 70 business leaders throughout the state, representing small and large companies in a variety of industries. more
12/31/69
Eiffel Tower: Iconic monument, critical lesson
We went to visit the Eiffel Tower again. Our fourth visit in five years. more
10/15/12
Is the customer always right?
The Providence Business News Executive Poll is a weekly survey of 70 business leaders throughout the state, representing small and large companies in a variety of industries. more
12/31/69
Businesses investing in future hires
At Grainger Inc., a national industrial-supply distributor, the work is all about customer needs. Lately, that goes far beyond making sales and filling orders. more

By Rebecca Keister
PBN Staff Writer | 10/15/12

Chafee names chief digital officer
After a three-month national search, Woonsocket native Thom Guertin has been selected as Rhode Island’s first chief digital officer, Gov. Lincoln D. Chafee announced Wednesday. more
| 10/10/12
GM’s Lutz joins NanoSteel board of directors
Auto industry veteran and former executive for General Motors Corp., Robert A. “Bob” Lutz, has been appointed to the board of directors of The NanoSteel Co., the company announced Wednesday. more
Drill or hole? What are your customers buying?
A guy walks into a hardware store and says to the clerk, “I need a drill.” more
10/8/12
Listening to the sound of feedback
Small-business owners hear it all the time: To find out how your business is doing, including what people like or don’t like and what you need to adjust, ask customers for feedback. But your quest for feedback can either produce a magic elixir or simply be an annoyance to customers and prospects, depending on how you do it. more
10/8/12
Child care and work
The Providence Business News Executive Poll is a weekly survey of 70 business leaders throughout the state, representing small and large companies in a variety of industries. more
12/31/69
Citizens’ Alemany named 4th-most powerful woman in banking
Ellen Alemany, chairman and CEO of RBS Citizens Financial Group Inc., has been recognized as one of the 25 most powerful women in banking by American Banker. more
| 10/2/12
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