The Miami Heat just won the NBA title, and LeBron James, aka “King James,” won the Finals MVP award. more

Small-business owners and startup entrepreneurs are often advised to relentlessly network in order to build connections that can help grow the business. But while networking is indeed a valuable endeavor, many business owners connect with the wrong people – or the right people in the wrong way. more

The Providence Business News Executive Poll is a weekly survey of 70 business leaders throughout the state, representing small and large companies in a variety of industries. more

You have been making value perceptions and value judgments your entire life. more

The Providence Business News Executive Poll is a weekly survey of 70 business leaders throughout the state, representing small and large companies in a variety of industries. more

Customer-service expert Ron Kaufman has a radical notion that great service shouldn’t be as hard as it seems to be for so many businesses to deliver. “Service is everywhere,” said Kaufman. “But there’s a disconnect between the volume of service we need and the quality of service we are giving and receiving. Businesses have turned a simple concept into a catastrophic cliché. They remain blind to the fact that true service comes not from demands and dashboards, but from a basic desire to take care of other people.” more

The Providence Business News Executive Poll is a weekly survey of 70 business leaders throughout the state, representing small and large companies in a variety of industries. more

I’m all Apple all the time. Since 1984. more

When a small business receives a customer complaint it has two basic choices: Treat the complaining customer like a pain in the neck, or use the complaint as an opportunity to improve. more

The Providence Business News Executive Poll is a weekly survey of 70 business leaders throughout the state, representing small and large companies in a variety of industries. more