PERSONAL REALITY: You wake up, shower, shave (M), put on makeup (F), brush your teeth, and comb/fix your hair (if you have any). Every day like clockwork. more

Selling is the world’s most personal profession – but not in the way you might think. In fact, many salespeople are downright superstitious. For some, it’s the way they shake hands, others are fanatical about punctuality, wearing certain jewelry or using a favorite pen. more

I get a ton of emails from people seeking insight or asking me to solve their sales dilemmas. Here are a few that may relate to your job, your life, and (most important) your sales thought process right now. more

Slowly but surely, many business owners are realizing that Twitter is a terrific (and free) tool for a variety of business purposes, including marketing, customer service, branding and PR and generating leads. Those who use it effectively are generating traffic for their websites, building networks and getting closer to their customers. more

Measuring the ROI of social media? There’s a laugh, and a joke. more

Sales are not where you want them to be. What do you do? more

What’s in a tweet? For most people it’s a post and a prayer. more

Hurricanes, tornados, floods, wildfires and other natural disasters claim lives and leave in their wake the destruction of businesses and livelihoods around the globe. And the growth of complex international supply chains means these disasters cast a wide economic net. more

QUESTIONS: Who’s going to win the next Super Bowl? Who’s going to win the next World Series? Who’s going to win the next Masters tournament? more

Last week, I promised the answers to why lousy service occurs and how to fix it. If you didn’t read part one, stop now, and go here: http://www.gitomer.com/articles/View.html?id=16282 more