Despite its massive reach and wide adoption, Facebook remains baffling to many small-business owners. Facebook itself has never really understood small business, and hasn’t done a great job explaining how biz owners can use it to grow sales. more

What’s the difference between you and all of your competition? more

Even though buying cycles seem to stretch out longer as buyers require more time to make decisions, salespeople are doing their best to close quicker. more

Dear Jeffrey, I am a huge fan. I recently had a WOW experience that completely coincides with your philosophy on customer loyalty versus satisfaction. Today, I received the following email from Amazon: more

I was recently at Washburn University in Topeka, Kan., giving a seminar sponsored by Sales & Marketing Executives International. I had an informal logistics meeting with some of the association members before the event when Jamie, the young woman who directed me to my preparation room, talked to me about her career. I asked her what she was seeking to become. more

Rhode Island’s economic recovery is now moving at a pace too slow for many local business leaders to perceive it. more

Calls not getting returned? more

He might not be a native Rhode Islander, but Rick Simone is quite the Ocean State loyalist. more

PBN.com is sporting a new, streamlined look. The revamped website features a simplified page design that offers readers easier access to Rhode Island and southeastern Massachusetts’ most comprehensive collection of business news. more

I’m traveling to Warsaw, Poland, next month to deliver two public seminars. After a couple Skype interviews, I discovered that although the United States and Poland are 5,000 miles and many, many cultures apart, our sales needs are the same. more