Tom Lopatosky Appointed to Rhode Island Builders Association Board of Directors

We were disappointed to find out Steve Pelosi did not get the required permits, did the plumbing and is not a licensed plumber, and did the electrical but is not a licensed electrician. There were countless code violations that were found during the later inspections. Steve Pelosi calls his company “Heartwood Remodeling” but Steve himself showed no heart at all by not hiring a licensed electrician and endangering the lives of our two young children to save himself a few bucks. It hurt to have to constantly have to speak of our contractor woes to our friends, family, neighbors, and co-workers who would inquire on a daily basis about the lack of work being done on our home and all the nightmare issues we were going through. It was such a helpless feeling to have given all our money to Steve Pelosi only to have him repeatedly not show up, work so painfully slow, and do such a sub par job. Thanks to Steve’s apathetic negligence we are going to have to pay a fortune to finish the job, get it up to code, and fix as much of Steve’s poor work as possible. Nobody deserves to go through the mental anguish that Steve Pelosi of Heartwood Remodeling caused our family.

Heartwood Remodeling should change it’s name to Heartless Remodeling.

My wife and I deeply regret that we hired Warwick/Cranston Rhode Island’s Heartwood Remodeling, it was by far the worst mistake we ever made. It was an extremely long and painful experience to say the very least. Anything that possibly could have gone wrong did go wrong. We were horrified at the lack of professionalism and workmanship by Heartwood Remodeling. We were disappointed to find out Steve Pelosi did not get the required permits, did the plumbing and is not a licensed plumber, and did the electrical but is not a licensed electrician. There were countless code violations that were found during the later inspections. Steve Pelosi calls his company “Heartwood Remodeling” but Steve himself showed no heart at all by not hiring a licensed electrician and endangering the lives of our two young children to save himself a few bucks. We hired Heartwood Remodeling to do a $40,000 kitchen and 1/2 bath remodel and we expected that for the $21,000 we paid Heartwood Remodeling that there would be an experienced work crew working on a regular basis. Unfortunately during our project the company Heartwood Remodeling really consisted of only Steve Pelosi and there was virtually no manpower at all. Steve proved to be nothing more than a slow working and skill challenged handyman who failed to even show up to work regularly, certainly not a professional business that we paid for and expected. On the rare occasion that there was somebody helping Steve, they tended have little to no experience and were usually elderly floor sweepers. It was clear very early on that our project was way over the head of Steve Pelosi of Heartwood Remodeling. We found it very hard to believe that Steve claimed to have 33 years experience because he constantly seemed confused and overwhelmed. We were disappointed Steve did not work Tuesdays because he is BNI member (a business networking group) which meets every Tuesday afternoon. The days he did work he would typically leave before 2:30. We finally filed a claim with the RI Contractors Board and a complaint with the Better Business Bureau on the 127th day of our still uncompleted project, 182 days from when we signed the contract because Heartwood Remodeling did not start for nearly two months (even though Steve said he would start soon and the contract stated he would star ASAP). For 114 days we had to wash our dishes in our bathtub while without a kitchen sink. For months we felt like hostages in our own home while every room was packed with boxes stacked to our ceilings. After the bathroom’s plumbing was installed it took months to finally get the toilet installed, during which time a pungent sewage stench filled our home when the upstairs toilet or shower was used. After 90 days Steve took down his advertising sign in front of our house because he admitted he was embarrassed about how the job was not progressing. Steve lives five minutes away from us and he had our house key while we worked during the week so there is NO EXCUSE for the work not completed. It hurt to have to constantly have to speak of our contractor woes to our friends, family, neighbors, and co-workers who would inquire on a daily basis about the lack of work being done on our home and all the nightmare issues we were going through. It was such a helpless feeling to have given all our money to Steve Pelosi only to have him repeatedly not show up, work so painfully slow, and do such a sub par job. Thanks to Steve’s apathetic negligence we are going to have to pay a fortune to finish the job, get it up to code, and fix as much of Steve’s poor work as possible. Nobody deserves to go through the mental anguish that Steve Pelosi of Heartwood Remodeling caused our family.

Steve Pelosi illegally wrote our contract so $9,956.16 was due up front, $4,978.08 was due after 5 days, $3,982.46 was due after 10 days, and only $995.61 was due at completion. Virtually all the money was paid within ten days of work and after that Steve had absolutely no motivation to finish the job and stopped showing up anywhere near a regular basis after that. He had just finished gutting the rooms in ten days and very little of the job was completed. Our contract did not have an expected finish date and we wish we knew better because we learned later on contractors should provide an expected completion date in the contract. 50 days into our project even though so much more work needed to be done, our house was put on the back burner as Steve Pelosi started another kitchen project and proceeded to show up to ours on an extremely limited basis. Heartwood Remodeling does not have sufficient manpower for one kitchen project much less two projects at the same time. We emailed Steve and begged him to hire workers but he refused to.

During the project we received an email from Steve looking for $3600 extra for things he took it upon himself to do and for things we never agreed to or signed papers for. This email came the day we had our sewer connected and we can’t help but wonder if he just thought we had a little extra money laying around. The contract for our kitchen ceiling was to have the original beams exposed with drywall installed in between. We came home to find Steve had taken it upon himself to create a ceiling beam look by essentially building an outside deck frame complete with the ugly metal deck mounting brackets under our ceiling without telling us first, showing us pictures, showing us samples, or giving us any options. We hated the beams as they were installed very crooked, hung very low, were plain ugly, and caused countless issues as it was not done right. Even though our ceiling was completely gutted out, the beams and whole ceiling was installed crooked two inches higher on one side of the room than the other side and the drywall ceiling in between the beams was installed at all different heights. The recessed lighting was installed off centered between the 8″ tall beams so that one side of the recessed lights is very close against the beams and the other side is far from the next beam. Not only does it look bad off centered between the beams, the beams block half the recessed lighting on one side which causes large shadows throughout our kitchen. Steve was not able to put one of our cabinet doors on because he put the top moulding on the wall cabinet on crooked so the cabinet door would not fit, he put the molding up crooked because the beams were installed crooked. Steve did not even cut the cabinet molding with the correct angle cuts, when cut at the correct angle it should hide the seams. The cabinet molding was also hacked to pieces after Steve installed and removed it multiple times in the process of trying to get the cabinets level.

It hurt to have to constantly have to speak of our contractor woes to our friends, family, neighbors, and co-workers who would inquire on a daily basis about the lack of work being done on our home and all the nightmare issues we were going through. It was such a helpless feeling to have given all our money to Steve Pelosi only to have him repeatedly not show up, work so painfully slow, and do such a sub par job. Thanks to Steve’s apathetic negligence we are going to have to pay a fortune to finish the job, get it up to code, and fix as much of Steve’s poor work as possible. Nobody deserves to go through the mental anguish that Steve Pelosi of Heartwood Remodeling caused our family.

SHORT REVIEW

Heartwood Remodeling should change it’s name to Heartless Remodeling.

My wife and I deeply regret that we hired Warwick/Cranston Rhode Island’s Heartwood Remodeling, it was by far the worst mistake we ever made. It was an extremely long and painful experience to say the very least. Anything that possibly could have gone wrong did go wrong. We were horrified at the lack of professionalism and workmanship by Heartwood Remodeling. We were disappointed to find out Steve Pelosi did not get the required permits, did the plumbing and is not a licensed plumber, and did the electrical but is not a licensed electrician. There were countless code violations that were found during the later inspections. Steve Pelosi calls his company “Heartwood Remodeling” but Steve himself showed no heart at all by not hiring a licensed electrician and endangering the lives of our two young children to save himself a few bucks. We hired Heartwood Remodeling to do a $40,000 kitchen and 1/2 bath remodel and we expected that for the $21,000 we paid Heartwood Remodeling that there would be an experienced work crew working on a regular basis. Unfortunately during our project the company Heartwood Remodeling really consisted of only Steve Pelosi and there was virtually no manpower at all. Steve proved to be nothing more than a slow working and skill challenged handyman who failed to even show up to work regularly, certainly not a professional business that we paid for and expected. On the rare occasion that there was somebody helping Steve, they tended have little to no experience and were usually elderly floor sweepers. It was clear very early on that our project was way over the head of Steve Pelosi of Heartwood Remodeling. We found it very hard to believe that Steve claimed to have 33 years experience because he constantly seemed confused and overwhelmed. We were disappointed Steve did not work Tuesdays because he is BNI member (a business networking group) which meets every Tuesday afternoon. The days he did work he would typically leave before 2:30. We finally filed a claim with the RI Contractors Board and a complaint with the Better Business Bureau on the 127th day of our still uncompleted project, 182 days from when we signed the contract because Heartwood Remodeling did not start for nearly two months (even though Steve said he would start soon and the contract stated he would star ASAP). For 114 days we had to wash our dishes in our bathtub while without a kitchen sink. For months we felt like hostages in our own home while every room was packed with boxes stacked to our ceilings. After the bathroom’s plumbing was installed it took months to finally get the toilet installed, during which time a pungent sewage stench filled our home when the upstairs toilet or shower was used. After 90 days Steve took down his advertising sign in front of our house because he admitted he was embarrassed about how the job was not progressing. Steve lives five minutes away from us and he had our house key while we worked during the week so there is NO EXCUSE for the work not completed. It hurt to have to constantly have to speak of our contractor woes to our friends, family, neighbors, and co-workers who would inquire on a daily basis about the lack of work being done on our home and all the nightmare issues we were going through. It was such a helpless feeling to have given all our money to Steve Pelosi only to have him repeatedly not show up, work so painfully slow, and do such a sub par job. Thanks to Steve’s apathetic negligence we are going to have to pay a fortune to finish the job, get it up to code, and fix as much of Steve’s poor work as possible. Nobody deserves to go through the mental anguish that Steve Pelosi of Heartwood Remodeling caused our family.

Heartwood Remodeling should change it’s name to Heartless Remodeling.

My wife and I deeply regret that we hired Warwick/Cranston Rhode Island’s Heartwood Remodeling, it was by far the worst mistake we ever made. It was an extremely long and painful experience to say the very least. Anything that possibly could have gone wrong did go wrong. We were horrified at the lack of professionalism and workmanship by Heartwood Remodeling. We were disappointed to find out Steve Pelosi did not get the required permits, did the plumbing and is not a licensed plumber, and did the electrical but is not a licensed electrician. There were countless code violations that were found during the later inspections. Steve Pelosi calls his company “Heartwood Remodeling” but Steve himself showed no heart at all by not hiring a licensed electrician and endangering the lives of our two young children to save himself a few bucks. We hired Heartwood Remodeling to do a $40,000 kitchen and 1/2 bath remodel and we expected that for the $21,000 we paid Heartwood Remodeling that there would be an experienced work crew working on a regular basis. Unfortunately during our project the company Heartwood Remodeling really consisted of only Steve Pelosi and there was virtually no manpower at all. Steve proved to be nothing more than a slow working and skill challenged handyman who failed to even show up to work regularly, certainly not a professional business that we paid for and expected. On the rare occasion that there was somebody helping Steve, they tended to have little to no experience and were usually elderly floor sweepers. It was clear very early on that our project was way over the head of Steve Pelosi of Heartwood Remodeling. We found it very hard to believe that Steve claimed to have 33 years experience because he constantly seemed confused and overwhelmed. We were disappointed Steve did not work Tuesdays because he is a Rhode Island BNI member (a business networking group) which meets every Tuesday afternoon. The days he did work he would typically leave before 2:30. We finally filed a claim with the RI Contractors Board and a complaint with the Better Business Bureau on the 127th day of our still uncompleted project, 182 days from when we signed the contract because Heartwood Remodeling did not start for nearly two months from when we paid the first payment. For 114 days we had to wash our dishes in our bathtub while without a kitchen sink. For months we felt like hostages in our own home while every room was packed with boxes stacked to our ceilings. After the bathroom’s plumbing was installed it took months to finally get the toilet installed, during which time a pungent sewage stench filled our home when the upstairs toilet or shower was used. After 90 days Steve took down his advertising sign in front of our house because he admitted he was embarrassed about how the job was not progressing. Steve lives five minutes away from us and he had our house key while we worked during the week so there is NO EXCUSE for the work not completed.

Heartwood Remodeling should change it’s name to Heartless Remodeling.

My wife and I deeply regret that we hired Warwick/Cranston Rhode Island’s Heartwood Remodeling, it was by far the worst mistake we ever made. It was an extremely long and painful experience to say the very least. Anything that possibly could have gone wrong did go wrong. We were horrified at the lack of professionalism and workmanship by Heartwood Remodeling. We were disappointed to find out Steve Pelosi did not get the required permits, did the plumbing and is not a licensed plumber, and did the electrical but is not a licensed electrician. There were countless code violations that were found during the later inspections. Steve Pelosi calls his company “Heartwood Remodeling” but Steve himself showed no heart at all by not hiring a licensed electrician and endangering the lives of our two young children to save himself a few bucks. We hired Heartwood Remodeling to do a $40,000 kitchen and 1/2 bath remodel and we expected that for the $21,000 we paid Heartwood Remodeling that there would be an experienced work crew working on a regular basis. Unfortunately during our project the company Heartwood Remodeling really consisted of only Steve Pelosi and there was virtually no manpower at all. Steve proved to be nothing more than a slow working and skill challenged handyman who failed to even show up to work regularly, certainly not a professional business that we paid for and expected. On the rare occasion that there was somebody helping Steve, they tended have little to no experience and were usually elderly floor sweepers. It was clear very early on that our project was way over the head of Steve Pelosi of Heartwood Remodeling. We found it very hard to believe that Steve claimed to have 33 years experience because he constantly seemed confused and overwhelmed. We were disappointed Steve did not work Tuesdays because he is BNI member (a business networking group) which meets every Tuesday afternoon. The days he did work he would typically leave before 2:30. We finally filed a claim with the RI Contractors Board and a complaint with the Better Business Bureau on the 127th day of our still uncompleted project, 182 days from when we signed the contract because Heartwood Remodeling did not start for nearly two months (even though Steve said he would start soon and the contract stated he would star ASAP). For 114 days we had to wash our dishes in our bathtub while without a kitchen sink. For months we felt like hostages in our own home while every room was packed with boxes stacked to our ceilings. After the bathroom’s plumbing was installed it took months to finally get the toilet installed, during which time a pungent sewage stench filled our home when the upstairs toilet or shower was used. After 90 days Steve took down his advertising sign in front of our house because he admitted he was embarrassed about how the job was not progressing. Steve lives five minutes away from us and he had our house key while we worked during the week so there is NO EXCUSE for the work not completed. It hurt to have to constantly have to speak of our contractor woes to our friends, family, neighbors, and co-workers who would inquire on a daily basis about the lack of work being done on our home and all the nightmare issues we were going through. It was such a helpless feeling to have given all our money to Steve Pelosi only to have him repeatedly not show up, work so painfully slow, and do such a sub par job. Thanks to Steve’s apathetic negligence we are going to have to pay a fortune to finish the job, get it up to code, and fix as much of Steve’s poor work as possible. Nobody deserves to go through the mental anguish that Steve Pelosi of Heartwood Remodeling caused our family.

Heartwood Remodeling should change it’s name to Heartless Remodeling.

My wife and I deeply regret that we hired Warwick/Cranston Rhode Island’s Heartwood Remodeling, it was by far the worst mistake we ever made. It was an extremely long and painful experience to say the very least. Anything that possibly could have gone wrong did go wrong. We were horrified at the lack of professionalism and workmanship by Heartwood Remodeling. We were disappointed to find out Steve Pelosi did not get the required permits, did the plumbing and is not a licensed plumber, and did the electrical but is not a licensed electrician. There were countless code violations that were found during the later inspections. Steve Pelosi calls his company “Heartwood Remodeling” but Steve himself showed no heart at all by not hiring a licensed electrician and endangering the lives of our two young children to save himself a few bucks. We hired Heartwood Remodeling to do a $40,000 kitchen and 1/2 bath remodel and we expected that for the $21,000 we paid Heartwood Remodeling that there would be an experienced work crew working on a regular basis. Unfortunately during our project the company Heartwood Remodeling really consisted of only Steve Pelosi and there was virtually no manpower at all. Steve proved to be nothing more than a slow working and skill challenged handyman who failed to even show up to work regularly, certainly not a professional business that we paid for and expected. On the rare occasion that there was somebody helping Steve, they tended have little to no experience and were usually elderly floor sweepers. It was clear very early on that our project was way over the head of Steve Pelosi of Heartwood Remodeling. We found it very hard to believe that Steve claimed to have 33 years experience because he constantly seemed confused and overwhelmed. We were disappointed Steve did not work Tuesdays because he is BNI member (a business networking group) which meets every Tuesday afternoon. The days he did work he would typically leave before 2:30. We finally filed a claim with the RI Contractors Board and a complaint with the Better Business Bureau on the 127th day of our still uncompleted project, 182 days from when we signed the contract because Heartwood Remodeling did not start for nearly two months (even though Steve said he would start soon and the contract stated he would star ASAP). For 114 days we had to wash our dishes in our bathtub while without a kitchen sink. For months we felt like hostages in our own home while every room was packed with boxes stacked to our ceilings. After the bathroom’s plumbing was installed it took months to finally get the toilet installed, during which time a pungent sewage stench filled our home when the upstairs toilet or shower was used. After 90 days Steve took down his advertising sign in front of our house because he admitted he was embarrassed about how the job was not progressing. Steve lives five minutes away from us and he had our house key while we worked during the week so there is NO EXCUSE for the work not completed. It hurt to have to constantly have to speak of our contractor woes to our friends, family, neighbors, and co-workers who would inquire on a daily basis about the lack of work being done on our home and all the nightmare issues we were going through. It was such a helpless feeling to have given all our money to Steve Pelosi only to have him repeatedly not show up, work so painfully slow, and do such a sub par job. Thanks to Steve’s apathetic negligence we are going to have to pay a fortune to finish the job, get it up to code, and fix as much of Steve’s poor work as possible. Nobody deserves to go through the mental anguish that Steve Pelosi of Heartwood Remodeling caused our family.